“Before working with Liz, our business operated with an ‘all hands on deck’ approach, but as we grew, departments became more focused on their own responsibilities without always considering the impact on others. Liz joined us and quickly helped to shift that dynamic. Through carefully facilitated working group meetings, she got different departments talking openly and helped us identify both skills and behaviour gaps.

Some of these conversations were challenging, but Liz guided them in a professional and supportive way, ensuring everyone felt heard while also keeping us accountable. She has coached senior leaders through periods of change, held board members to account, and delivered targeted training workshops—covering everything from “what is a manager” to building confidence and customer service skills.

The results have been transformative. We’ve aligned a fast-growing department with core business processes, created more open communication across teams, and built stronger collaboration throughout the organisation.

What stands out most about Liz is her ability to combine professionalism with real understanding. She has taken the time to truly get to know our business, she encourages and challenges in equal measure, and she has become a trusted mentor to many of our managers and leaders. I would highly recommend Liz to any organisation looking to strengthen its leadership, improve collaboration, and support sustainable growth.”

Central Operations Director